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Warranty and Return Policies

Warranty Requests

All ACUITY products are covered by a 1-year warranty against manufacturer defect. Please keep a copy of your receipt as a proof of purchase when contacting ACUITY with a warranty request. Please do not ship back any merchandise without a Return Merchandise Authorization (RMA) number. Contact ACUITY to receive an RMA number.

 

Returns

Please do not ship back any merchandise without a Return Merchandise Authorization (RMA) number. Contact ACUITY to receive an RMA number.  ACUITY permits returns with no fees if the product is returned within 14 days of delivery, if it is unopened and in its original packaging. If the product has been removed from the original packaging, has not been installed in any way, and requires repackaging but is in 100% sale-able condition (to be determined by ACUITY) a restocking fee will be assessed in an amount equal to the greater of $5 or 10% of the cost of the product. ACUITY will not refund any shipping and handling fees related to a returned purchase. Valid proof of purchase must be provided to receive an RMA number. Any purchases made through one of ACUITY's vendor's are subject to that vendor's return policies. ACUITY cannot accept the return of an item purchased through a vendor without the consent of ACUITY and said vendor. Please Note: If 2 items were ordered and the order qualified for free shipping, but the return of 1 of the 2 items brings the new invoice amount (after your refund) below $100, the original cost of shipping will be debited from your refund, since the order would no longer be eligible for free shipping.