Please note that all shipments ship the business day (mon-fri, except on holidays) after they are received.
Next-Day Shipping Policy:
Shipments are sent only after payment has been received. ACUITY Instruments LLC reserves the right to delay shipments temporarily if credit card fraud is suspected. ACUITY Instruments LLC ships all orders on the next business day. This means that if you purchase the "next day" shipping option, next day shipping will go out the next day, meaning a total transit time of 2-days. Similarly, 2-day shipping takes 3 days since the order is filled the next day. If you require faster shipping, we recommend you contact one of our vendors that carries inventory.
Everyone loves lots of shipping options! We offer USPS First Class, Priority, and Priority Express for shipments to most countries and states. We also offer UPS Ground, 2-Day, and other options for most US states and territories. Please remember, all orders ship the day after they are placed.
Shipping Insurance and Signature Policy:
Acuity insures all packages it ships. This insurance covers damage to or loss of the product while in transit only. This does not cover theft of the package after delivery. Because of this, a signature is required for delivery of all orders over $100 (before shipping costs). If you will not be available to receive the shipment, many carriers permit the recipient to leave a note on the door instructing them to leave the package. If you choose to do this, please remember that Acuity Instruments LLC cannot insure packages that are stolen.
Free Shipping Options:
Occasionally we offer shipping specials where orders over a certain amount are free. If we are offering this, you will see the free shipping option in your cart at checkout. If no options is visible at checkout, then either there is currently no free shipping offer or you are not in a zone that qualifies for free shipping. Most states in the continental USA qualify when a shipping special is being ordered. There is no choice of carrier for free shipping, but typically we will ship your order will likely ship using either USPS or UPS. If you'd like a faster delivery, you can opt out of the Free Shipping option in favor of a faster, paid, shipping option.
Taxes on International Shipments:
It is against Acuity's policy to falsify tax documents during the shipment of goods to locations outside of the USA. The tax documents for your shipment will reflect the price you paid for the parts. Please do not contact us requesting us to falsify tax documents so that you do not have to pay taxes on the shipment as we cannot do this.
Guaranteed Times by Carriers and Related Reimbursements:
On some shipping services, like USPS Priority Express, the service provider (USPS, UPS, DHL etc) will offer a shipping reimbursement if the order does not arrive on time. ACUITY does not assume responsibility for tracking these matters. If you suspect your service may have a delivery-time guarantee and was delivered late, please contact us with the order # and delivery info. Please note that a full refund is typically not provided by the carrier. ACUITY does not offer full reimbursement of shipping costs, but ACUITY will pass on 100% of any reimbursement for shipping costs from the carrier to the customer.
Domestic Transit Times:
For orders shipping within the continental USA, USPS First Class shipments will usually take around 5-7 business days for delivery. USPS Priority usually takes closer to 2-4 business days, and Priority Express usually takes about 2 business days. Your exact transit time will vary based on your location.
International Transit Times:
USPS First Class International shipping is very economical, but the transit time can be very slow. Please allow up to 4 weeks for delivery of orders shipped via USPS First Class International. USPS Priority mail is typically faster, normally taking closer to 2 weeks. USPS GXG is faster still, typically taking only about 1 week. Your exact transit times will vary depending on your location, and it is possible that your exact transit time will exceed the values provided here. We also offer UPS international shipping options for many countries.